Managing Conflict: A Practical Guide to Resolution in the Workplace

Conflict at work is a perennial problem for organizations, their people, and profits. The second edition of Managing Conflict provides HR professionals with the latest research and case studies to tackle these problems, including how conflict management has been impacted by hybrid working models and digitalization. It also covers the causes and costs of conflict, the impact of the psychological contract, and the legal framework for managing workplace disputes in the UK and internationally.

Format: Paperback / softback
Length: 320 pages
Publication date: 03 October 2023
Publisher: Kogan Page Ltd

Conflict is a persistent issue that organizations, their employees, and profits face, whether it arises from disagreements among colleagues, disputes with management, or large-scale industrial actions. The second edition of Managing Conflict provides valuable insights for HR professionals seeking to address these challenges effectively. By not only resolving current conflicts but also preventing future occurrences, this book equips HR professionals with the necessary skills to navigate complex workplace dynamics.

The book incorporates the latest research and case studies, shedding light on how conflict management has been influenced by hybrid working models and digitalization. It also highlights the importance of resolution as a key factor in building trust within organizations, enabling individuals to engage in constructive disagreements in a safe and supportive environment.

The book delves into the root causes and costs of conflict, exploring the impact of the psychological contract and the legal framework for managing workplace disputes in the UK and internationally. It offers practical guidance on designing a comprehensive conflict management strategy, developing a formal resolution process, and engaging stakeholders and training managers in resolution and mediation skills.

Packed with best practice examples from renowned organizations such as Tesco, Burberry, and Nationwide Building Society, as well as comprehensive conflict resolution resources and toolkits, Managing Conflict is an essential resource for all HR professionals seeking to resolve conflict in the workplace. By leveraging the insights and strategies outlined in this book, HR professionals can foster a more harmonious and productive work environment, leading to increased employee satisfaction, retention, and overall organizational success.

Weight: 494g
Dimension: 155 x 234 x 23 (mm)
ISBN-13: 9781398609457
Edition number: 2 Revised edition